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REFUND POLICY

Effective Date: October 1, 2025

At drcarmy.com, our mission is to empower helping professionals and caregivers through practical, evidence-based, and compassionate learning. We want you to feel confident in your investment, which is why we offer a 30-day support & satisfaction guarantee.

1. Purpose of this Policy

This Refund Policy explains when and how refunds are granted for courses and services purchased directly through drcarmy.com. It balances learner support with responsible business practices, especially given the sensitive nature of mental health–related content.

2. 30-Day Support & Guarantee

  • If you feel a course is unclear, unhelpful, or not applicable, you may request a refund within 30 days of purchase.

  • Before issuing a refund, we will review your concern and provide additional support, clarification, or resources to help you apply the course material.

  • If, after this review, you still feel the course isn’t a fit, we will issue a refund to your original payment method.

3. Eligibility

This policy applies to:

  • Self-paced online courses purchased directly through drcarmy.com.

  • Refund requests received within 30 calendar days of the purchase date.

4. Ineligible Purchases

Refunds do not apply to:

  • Live events, workshops, or coaching services.

  • Courses purchased through third-party marketplaces, employers, or affiliates.

  • Certificates or continuing education (CE) credits already issued or reported.

  • Requests received more than 30 days after purchase.

5. Requesting a Refund

To request a refund:

  • Email us at [email protected] with subject line Refund Request – [Order #] – [Course Name].

  • Include your name, purchase email, course name, purchase date, and a short note about why the course wasn’t a fit.

  • Refund requests must come directly from the account holder or purchaser.

6. Review Process

  • Each refund request is personally reviewed by Dr. Carmy or a designated team member.

  • We may ask clarifying questions or offer additional guidance to help you apply the material.

  • If, after support, the course still does not meet your needs, a refund will be issued.

7. Refund Outcomes

  • Approved refunds: Processed back to your original payment method.

  • Access revoked: Upon refund, access to course materials, downloads, and certificates is removed.

  • Partial refunds: For bundles or packages, we may prorate refunds based on published course prices. 

9. Processing Timeline

  • We aim to acknowledge refund requests within 2 business days.

  • Reviews are typically completed within 5 business days.

  • Refunds are then processed by our payment provider; banks may take additional time to post funds.

10. Misuse of Refunds

  • Refunds are designed as a safeguard, not a trial system.

  • Accounts with repeated refund requests may become ineligible for future guarantees.

  • Chargebacks filed without first contacting us may result in blocked access to future purchases.

11. Policy Updates

We may update this Refund Policy periodically to reflect business practices, learner feedback, or legal requirements. The version published on drcarmy.com with the “Effective Date” will always be the policy in force.

12. Contact Us

For refund requests or questions:

Email: [email protected]
Website: www.drcarmy.com